When it comes time that your instrument needs service, we are happy to help you out.
Please note,
- We are a dealership, not the Baldwin company.
- We do not provide service, but have independent technicians who do.
- Unfortunately, we are unable to supply owners manuals / service manuals / replacement parts.
- Fortunately, most technicians will be able to assist with any issues your instrument may have.
If you are within a 90-mile radius of Herrin:
If you are within the Southern Illinois / Western Kentucky, Western Indiana, Southeast Missouri area, feel free to give us a call or an email. Please note your location in your message. We are happy to refer you to our regional technicians.
If you are outside of this area, or the United States:
Please contact your local music store first. We serve a small region around our store, yet still receive 10-20 calls per week from individuals who are outside of our area inquiring on the availability of service technicians, replacement parts, and/or manuals for instruments that are sometimes 20-50 or more years old.
Frequently Asked Questions
- Q: Do you tune pianos?
- A: No, but we have independent technicians who do.
- Q: How much does a tuning cost?
- A: It varies, but the cost is generally between $80 – $100. That is for a standard tuning; sometimes a pitch raise may be necessary.
- Q: What is a pitch raise?
- A: A piano’s strings are a lot like muscles. If you haven’t been physically active and try to run a marathon without warming up, you risk injuring yourself. If a piano has drifted far below standard pitch, it is necessary to perform small, sequential tunings to avoid possible risk of damage to the strings.